Privacy Policy

Last updated: January 2024

lucid-saga ("we", "our", or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website lucid-saga.com or use our services.

Information We Collect

Personal Information

We may collect personal information that you voluntarily provide when you:

• Submit an enquiry through our contact form
• Enrol in one of our courses
• Subscribe to our newsletter
• Communicate with us via email

This information may include:

• Name
• Email address
• Course preferences
• Any additional information you choose to provide in messages

Automatically Collected Information

When you visit our website, we may automatically collect certain information about your device, including:

• IP address
• Browser type and version
• Operating system
• Pages visited and time spent on each page
• Referring website addresses

How We Use Your Information

We use the information we collect to:

• Respond to your enquiries and communicate with you
• Process course enrolments and provide educational services
• Send administrative information such as booking confirmations
• Improve our website and services
• Analyse usage patterns to enhance user experience
• Comply with legal obligations

Legal Basis for Processing

Under the UK General Data Protection Regulation (UK GDPR), we process your personal data on the following legal bases:

• Consent: Where you have given clear consent for us to process your data for a specific purpose
• Contract: Where processing is necessary for the performance of a contract with you
• Legitimate Interests: Where processing is necessary for our legitimate business interests, provided these do not override your rights

Data Sharing and Disclosure

We do not sell, trade, or otherwise transfer your personal information to third parties except:

• To trusted service providers who assist in operating our website and conducting our business, subject to confidentiality agreements
• When required by law or to protect our rights
• In connection with a business transfer, merger, or acquisition

Data Retention

We retain your personal information only for as long as necessary to fulfil the purposes outlined in this policy, unless a longer retention period is required by law. Course participant records are retained for seven years following course completion for certification verification purposes.

Your Rights

Under UK data protection law, you have the right to:

• Access your personal data
• Rectify inaccurate personal data
• Request erasure of your personal data
• Restrict processing of your personal data
• Data portability
• Object to processing
• Withdraw consent at any time

To exercise any of these rights, please contact us at [email protected].

Data Security

We implement appropriate technical and organisational measures to protect your personal information against unauthorised access, alteration, disclosure, or destruction. However, no method of transmission over the Internet is completely secure, and we cannot guarantee absolute security.

Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices of these external sites. We encourage you to review their privacy policies before providing any personal information.

Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated revision date. We encourage you to review this policy periodically.

Contact Us

If you have questions about this Privacy Policy or our data practices, please contact us:

lucid-saga
14 Grainger Street
Newcastle upon Tyne
NE1 5JE
Email: [email protected]

You also have the right to lodge a complaint with the Information Commissioner's Office (ICO) if you believe your data protection rights have been violated.